Banishing bureaucracy : the five strategies for reinventing government /

Osborne, David, 1951-

Banishing bureaucracy : the five strategies for reinventing government / David Osborne and Peter Plastrik. - Reading, MA : c1997 - xiii, 397 p. ; 25 cm.

Includes bibliographical references and index.

0201626322

96045747


Administrative agencies--United States.
Bureaucracy--United States.
Government productivity--United States.
Customer relations--United States.
Entrepreneurship--United States.

JK 421 .O72 1997