Quality without tears : the art of hassle-free management /
Crosby, Philip B.
Quality without tears : the art of hassle-free management / Philip B. Crosby. - 1st McGraw-Hill pbk. ed. - New York : McGraw-Hill, 1995, c1984. - xiii, 205 p. ; 21 cm.
Includes index.
0070145113 (pbk.) : $9.95
GB99-48121
Quality assurance.
TS156.6 / .C764 1995
Quality without tears : the art of hassle-free management / Philip B. Crosby. - 1st McGraw-Hill pbk. ed. - New York : McGraw-Hill, 1995, c1984. - xiii, 205 p. ; 21 cm.
Includes index.
0070145113 (pbk.) : $9.95
GB99-48121
Quality assurance.
TS156.6 / .C764 1995