The Service quality handbook / edited by Eberhard E. Scheuing and William F. Christopher ; with contributions from 57 international experts.

Contributor(s): Material type: TextPublication details: New York : Amacom, c1993.Description: ix, 550 p. : ill. ; 26 cmISBN:
  • 0814401198
Subject(s): LOC classification:
  • HF 5415.5 .S467 1993
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Holdings
Item type Current library Call number Status Barcode
Book Storms Research Center Main Collection HF 5415.5 .S467 1993 (Browse shelf(Opens below)) Available 98622501

Includes bibliographical references and index.

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