Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.

By: Contributor(s): Material type: TextPublication details: Chicago : American Library Association, 1998.Description: xvii, 243 p. : ill. ; 28 cmISBN:
  • 0838934897 (alk. paper)
Subject(s): DDC classification:
  • 025.5 21
LOC classification:
  • Z711 .H45 1998
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Item type Current library Call number Copy number Status Barcode
Oversized Item Storms Research Center OVER Z 711 .H45 1998 (Browse shelf(Opens below)) 1 Available 98623862

Includes bibliographical references (p. 231-237) and index.

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