Includes bibliographical references (pages 323-328) and index.

New century, new rules, no new rulebook! -- "What's the standard operating procedure in this situation?" -- Business in the 21st century is a team sport -- Characteristics of a high performance team -- The characteristics of a high performance team -- Clear, common purpose -- Crystal clear roles -- Accepted leadership -- Effective team processes -- Solid relationships -- Excellent communication -- Turning priniciple [sic] into practice : building the team -- The path to high performance teamwork -- Achieving the summit of high performance teamwork -- Pitfalls in the path to high performance -- The principles of team development -- Turning principle into practice : building the team -- The bottom line for high performance teams -- Appendices. Appendix A : frequently asked questions -- Appendix B : team survey -- Appendix C : personality inventories.