Includes bibliographical references and index.

Section 1: Ongoing Feedback. -- Giving effective feedback: the two types of feedback, defined -- Sometimes negative feedback is best / Heidi Grant Halvorson -- Giving feedback that sticks: prevent a fight-or-flight response / Ed Batista -- A better way to deliver bad news: take an open approach to your discussion / Jean-Fran�cois Manzoni -- The set-up-to-fail syndrome: how bosses create their own poor preformers / Jean-Fran�cois Manzoni and Jean-Lois Barsoux -- How to give feedback that helps people grow: establish trust, then focus on improvement / Monique Valcour -- Recognize good work in a meaningful way: tailor your rewards to the person and the effort / Christina Bielaszka-Duvernay -- Section 2: Formal Performance Appraisals. -- Delivering an effective performance review: five basic ruls for getting it right / Rebecca Knight -- Managing performance when it's hard to measure: focus on the individual, not a rating / Jim Whitehurst -- Stop worrying about your employee's weaknesses: emphasize their strengths to help them grow / Peter Bregman -- How to set and support employee goals: set your people up to succeed / Amy Gallo -- When to grant a promotion or raise: first, make sure they can do the job they want / Amy Gallo -- Tips for record keeping: track performance so reviews run smoothly -- Section 3: Tough Topics. -- How to help and underperformer: identify the problem and see if coaching can help / Amy Gallo -- Delivering criticism to a defensive employee: stick to the facts / Holly Weeks -- How to give star performers productive feedback: discuss performance, new frontiers, and aspirations / Amy Gallo -- Prioritizing feedback-even when time is short: three ways to be more efficient / Daisy Wademan Dowling -- Navigating the choppy waters of cross-cultural feedback: make subtle shifts to adapt your approach / Andy Molinsky -- How to discuss performance with your team: let them do the talking first / Rebecca Knight.