Includes bibliographical references and index.

The basics -- What is a performance review? -- The performance review process -- Involve your employee -- Gathering information -- Observe and track employee progress -- Request an employee self-appraisal -- Solicit 360-degree feedback -- Collect additional resources -- Evaluating performance -- Assess results -- Consider your role in the employee's performance -- Document your impressions -- Conducting the meeting -- Prepare for the meeting -- Set the right tone -- Discuss employee performance -- Establishing next steps -- Set goals -- Create a development plan -- Monitor progress and follow up -- Evaluate your approach -- Handling tough topics -- Responding to a raise request -- Discussing a promotion -- Addressing unacceptable performance.