Includes bibliographical references (p. [167]-183) and index.

Introduction -- 1. Job interview etiquette -- Applicant etiquette -- Interviewer etiquette -- 2. Business dress and grooming -- Dress considerations -- Attributes of dress -- Research findings related to business dress -- Business professional attire -- Business casual attire -- Dress for special events and occasions -- 3. Office politics -- Self-promotion -- Honesty and truth-telling -- Compliments and flattery -- Gossip -- Favors and hidden motives -- Dress and grooming -- Business socializing and etiquette -- 4. Social sensitivity -- Office courtesies -- Disabled persons -- Office conflict -- Sexual harassment -- Office romance -- 5. Electronic communication etiquette -- Telephones -- Speakerphones -- Cellular telephones and pagers -- Answering machines and voice mail -- Electronic mail (e-mail) -- Blackberry devices -- Facsimile (fax) transmissions -- 6. Manners for special occasions and events -- Births and birthdays -- Illnesses and injuries -- Hospital etiquette -- Holiday and office parties -- Weddings and wedding anniversaries -- Business receptions, conventions, and trade shows -- Promotions and retirements -- Funerals --

7. Written communication manners -- Letter and memorandum formats -- Stationery -- Writing guidelines -- Thank-you notes -- Condolence letters -- Congratulatory letters -- Invitations -- Acceptance or regrets -- Announcements -- Complaint letters -- Cards -- 8. Dining etiquette -- Styles of eating and place settings -- Basic guidelines for business dining -- Problem dining situations -- Manners for difficult-to-eat foods -- Cultural variations in dining etiquette -- 9. Business entertaining -- Restaurant entertaining -- Wine and toasting etiquette -- Entertaining at private clubs, sporting events, and the theater -- Cocktail parties and receptions -- Home entertaining -- Entertaining international visitors -- 10. Meeting etiquette -- Meeting planning and preparation -- Introductions and seating arrangements -- Chairing responsibilities -- Participant responsibilities -- Refreshments -- Follow-up activities -- Business meal meetings -- Conventions -- Virtual meetings -- Multicultural meetings -- 11. Presentations -- Eye contact, posture, and gestures -- Presentation attire -- Vocal characteristics -- Presentation organization -- Humor -- Visual aids -- Presenter etiquette -- Distracting or annoying presenter behaviors -- Presenter introductions -- Audience etiquette --

12. Sports etiquette -- Rules of etiquette for all sports -- Handball and racquet sports etiquette -- Golf etiquette -- Water sports etiquette -- Gym or health club etiquette -- Hunting and fishing etiquette -- Running, biking, and rollerblading etiquette -- Spectator etiquette -- 13. Travel etiquette -- Suggestions for business travel -- Air travel etiquette -- Bus, train, and mass transit etiquette -- Automobile etiquette -- Taxicab and limousine etiquette -- Cruise ship etiquette -- Hotel manners -- 14. Global manners -- Travel preparation -- Guidelines for global interactions -- Tips for women business travelers -- Manners for selected regions of the world -- Notes -- Index.